The Study claims that changes brought in by the Laming Report in 2003 — following the death of Victoria Climbie — together with on-going resource constraints have served to further burden front-line workers already under heavy pressure in busy offices.
Latent conditions for error, the researchers say, may have limited adverse influence where staffing levels were good. However, in situations of high referral rates, inexperienced staff, turnover or sickness, they will become increasingly dangerous.
David Wastell, Professor of Information Systems at The University of Nottingham said: “ICS is a crude technological attempt to transform social work into a bureaucratic practice to be governed by formally defined procedures, involving sequences of tasks to be accomplished within strict deadlines.”
The researchers say that the case of Baby P illustrates the paradoxes of the inspection regime and many of the unintended consequences of audit. The “tactical behaviours” criticised by the Ofsted head are not aberrations of the audit regime but are systemic adaptations directly produced by it.
Social work is quite different from teaching and cannot be observed in the same direct way as classroom performance. The researchers are concerned that Ofsted have only now considered the validity of their inspectorial methods.
The study focused on five local authority areas, a London borough, a county council, a metropolitan borough in the North of England, a unitary authority and a Welsh rural authority. It is estimated that researchers spent around 240 days observing and analysing everyday practice. This included work interactions and meetings, the inspection of key documents and case files. In addition the study ran ten focus groups and carried out 60 formal interviews.
Professor David Wastell from The University of Nottingham Business School, who specialises in public service innovation and believes in the critical importance of user centred design, said: “As far as I can see, the development of ICS has been driven from the top down, by central government, with minimal design input from the social work profession, front-line practice in particular. The architects of ICS seem to have been convinced that it was the correct approach and pressed ahead regardless of warning signals from pilot trials”.
The Study sought to examine how social work practice has been affected by New Labour’s programme of modernisation. It has focused on patterns of error and the attribution of blame in professional decision making. Researchers paid special particular attention to the initial handling of referrals to Children’s services as this work is particularly subject to bureaucratic-style procedures and exacting performance targets.
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Notes to editors: The University of Nottingham is ranked in the UK's Top 10 and the World's Top 100 universities by the Shanghai Jiao Tong (SJTU) and Times Higher (THES) World University Rankings.
It provides innovative and top quality teaching, undertakes world-changing research, and attracts talented staff and students from 150 nations. Described by The Times as Britain's "only truly global university", it has invested continuously in award-winning campuses in the United Kingdom, China and Malaysia. Twice since 2003 its research and teaching academics have won Nobel Prizes. The University has won the Queen's Award for Enterprise in both 2006 (International Trade) and 2007 (Innovation — School of Pharmacy), and was named Entrepreneurial University of the Year at the Times Higher Education Awards 2008.
Its students are much in demand from 'blue-chip' employers. Winners of Students in Free Enterprise for four years in succession, and current holder of UK Graduate of the Year, they are accomplished artists, scientists, engineers, entrepreneurs, innovators and fundraisers. Nottingham graduates consistently excel in business, the media, the arts and sport. Undergraduate and postgraduate degree completion rates are amongst the highest in the United Kingdom.